Privacy notice.
Last reviewed 1 August 2026.
Who we are
LOS Creation Group provides building and property services across Essex and London. For the purposes of UK data protection law, we are responsible for deciding how the personal information submitted through this website is used.
Information we collect
When you contact us, we may collect your name, email address, telephone number, postcode, selected service and the information you include in your message. We may also retain subsequent correspondence and project records where an enquiry progresses.
Why we use it
We use enquiry information to respond, assess whether a project is within our scope and area, arrange visits, prepare proposals and take steps requested before a contract. We may retain limited records where necessary for legitimate business administration, security and the establishment or defence of legal claims.
Who processes it
Website hosting and email delivery providers may process information on our behalf under appropriate contractual safeguards. We do not sell personal information. We only disclose it where necessary to provide a requested service, comply with law or protect legal rights.
How long we keep it
Enquiries that do not progress are normally reviewed and deleted within 24 months. Contract, invoice and project records may be retained for longer where required by tax, accounting, insurance or legal obligations.
Your rights
You may ask for access, correction, deletion, restriction or a copy of your personal information, and may object to certain uses. Rights depend on the circumstances and applicable law. Contact us using the details on this page. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Cookies and measurement
The core website does not require advertising cookies. If optional analytics or marketing technologies are introduced, this notice and the consent controls will be updated before those technologies are enabled.
This notice will be completed with the registered company and correspondence details before public launch.
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